exor@dev: ~/resume

exor@dev:~$ cat resume.txt

Conley Dannels

alias: Exor

Systems • Infrastructure • Automation

Experienced System Administrator with 7 years of enterprise experience and over 14 years in the IT industry. Specializes in cloud operations, endpoint lifecycle management, imaging/provisioning, and automation using Python, PowerShell, and Bash, with growing interest in DevOps practices and practical AI-assisted workflows.

exor@dev:~$ cat contact.txt

Location: Big Spring, TX

Email: conleydannels@gmail.com

Phone: [encrypted] available on request

GitHub: github.com/Exor-o7

LinkedIn: linkedin.com/in/conleydannels

exor@dev:~$ cat core_skills.txt

Network & Infrastructure Cisco Firepower, Switches/APs, UniFi, MPLS, OSPF, BGP, VPN, Firewalls

Cloud & Directory Services Entra ID, Intune, Microsoft 365, SharePoint, Exchange, Apple Business Manager

Server & Virtualization VMware, Proxmox, TrueNAS, Nextcloud, WireGuard, Linux, Windows, macOS/iOS

Scripting & Automation Python, PowerShell, Bash, Visual Studio Code

Operations & Support Endpoint imaging/provisioning, troubleshooting, ticketing, VoIP, documentation

exor@dev:~$ cat trajectory.txt

[current] systems administration, infrastructure support, cloud operations, and automation

[growth] deeper operational tooling, repeatable automation, and stronger platform thinking

[direction] evolving toward DevOps practices and practical AI-assisted workflows without losing systems fundamentals

exor@dev:~$ cat experience.log

Tech Support Tier 3 – Device & Advanced Technical Support

Sorenson Communications (Remote) | May 2025 – Present

  • Lead troubleshooting for escalated device issues across videophones, laptops, desktops, and tablets.
  • Support technical projects aimed at improving device reliability and backend workflows.
  • Diagnose complex hardware, software, and interaction issues that require deeper investigation across teams.
  • Work with engineering to document, reproduce, and clarify technical scenarios for faster resolution.

Tech Support Tier 2 – Device Support

Sorenson Communications (Remote) | Sept 2024 – Apr 2025

  • Provided advanced technical assistance for videophones, computers, tablets, and mobile devices.
  • Resolved configuration, connectivity, and performance issues across a broad device support environment.
  • Created troubleshooting documentation that improved consistency for support teams.

System Administrator

Atkinson Aeronautics & Technology | Mar 2022 – Mar 2024

  • Managed enterprise cloud infrastructure across Entra ID, Intune, Microsoft 365, SharePoint, and Exchange.
  • Built Python and PowerShell deployment workflows to improve provisioning consistency and reduce manual effort.
  • Designed and supported enterprise network infrastructure including VLANs, cabling, and infrastructure testing.
  • Managed virtualization and systems platforms including TrueNAS, Proxmox, WireGuard, and Linux environments.
  • Authored SOPs, incident response documentation, and compliance materials that strengthened operational readiness.

IT Equipment Coordinator

Amazon | Oct 2016 – Feb 2022

  • Managed lifecycle support for laptops, desktops, scanners, and mobile devices in a high-volume operational environment.
  • Authored SOPs adopted across multiple Amazon locations.
  • Supported Cisco L2/L3 infrastructure refresh projects.
  • Managed BYOD onboarding and compliance processes.

Computer Technician

Self-Employed | Jan 2010 – Oct 2016

  • Provided technical support for residential and small-business clients.
  • Installed and optimized wired and wireless networks based on client needs and budgets.
  • Performed OS installs, malware remediation, and hardware repair work.

exor@dev:~$ cat education.txt

Howard College
Associate of Science in Computer Science
Expected Graduation: December 2028

exor@dev:~$ cat certifications.txt

  • Cisco Certified Network Associate (CCNA) – Issued Jan 2020

exor@dev:~$ cat languages.txt

  • American Sign Language (ASL) – Native